Training

TWO MEN AND A TRUCK® has always focused on training its employees with the latest techniques, the best available equipment and to treat everyone as you would want your grandmother to be treated – THE GRANDMA RULE®.

Before a new franchisee can open a location, he or she must come to Lansing, Mich. and be trained for three weeks by the home office staff through STICK MEN UNIVERSITY®. There, franchisees are taught how to market their new business by the marketing department. They are taught about the computer systems in place by the technical staff. They are taught how to hire, manage and lead by the operations department. Trainers also teach how to properly pack items.

They also work in a two-story home that was built inside the TWO MEN AND A TRUCK® /INTERNATIONAL, Inc. headquarters. During the house training, students are taught how to maneuver, wrap, pack and load items like a grand piano, a china cabinet filled with breakables, glass tables, a washer and dryer and a big-screen television. There’s also a bulky bedroom set and a home office. Trainees are expected to be able to recognize any possible obstacles, and empty the house as quickly and efficiently as possible. There is also a truck bed (built to scale) in the training facility. Trainees must be able to fully pack the back of the truck with the items from the home. The sides of the bed are clear so trainers can make sure each item is stacked properly.

STICK MEN UNIVERSITY®  also offers online classes that cover everything from marketing tactics to making accurate estimates throughout the year. These classes are constantly updated to fit the needs of customers. STICK MEN UNIVERSITY® trainers also host regional management training courses throughout the year and a two-day frontline staff conference in Lansing.

The customer is TWO MEN AND A TRUCK® ’s No.1 priority. Training classes are constantly being improved to make sure we are providing the best service available.